IT Support Engineer
Our client is looking to hire a Network & System Engineer who can maintain, trouble shoot and Support Client network systems (PC, Servers, any Cloud system, Router, Firewall, Switch, WIFI), as well as implement network and system installation plans based on the specifications.
• Maintenance Work
• Helpdesk work
• Design & Deployment work
Essential Functions :
• Attend requisite internal meetings.
• Attend requisite external (customer, vendor) meetings.
• Report daily, weekly, monthly and in a timely manner projects and operations to supervisor.
• Collaborate with team, and others.
• In order to accomplish assigned tasks, improve skill and performance.
Maintenance work (Tier2)
For the system issue/problem which the client shall manage, the following action shall be taken as a Tier2 according to the SLA;
• Pay attention to the customer inquiries and/or system alarm.
• Respond to customer inquiries via e-mail/phone and solving their issues/problems.
• Collaborate with the vendor for solving the system issue/problem if needed.
• Manage the inquiry/issue/problem from the beginning to the end and close the case.
• Propose and/or improve the system in order to reduce the customer's issue/problem.
• Propose and/or improve the monitoring system in order to resolve the issue/problem proactively.
• Document the outage/system problem report.
Help Desk work (Tier1)
For the inquiry/issue/problem from our customer, the following action shall be taken as a Tier1 according to the SLA;
• Pay attention to the customer inquiries and/or system alarm/monitoring.
• Respond to customer inquiries via e-mail/phone and solving their issues/problems.
• Manage the inquiry/issue/problem from the beginning to the end and close the case.
Network and System Design work
For the system integration project, the following task shall be performed and completed;
• Create design document based on the requirement definition. Docs. Inventory sheet, Parameter sheet, Logical/Physical Diagram, Test Item List/Schedule/Procedure, OM Manual etc.
Deployment work
For the system integration project, the following task shall be performed and completed;
• Perform the configuration/setup work according to the kitting procedure and record the configuration/setup work log.
• Implement, setup and test at customer site.
