Bilingual Infrastructure Engineer

Essential Job Functions:  
•        Set up/Kitting hardware peripherals such as PC, server, printer, iPhone, and handy terminals.
•        Create and update technical documents for configuration record and frequent operation procedure. Maintain Configuration Management Database, change history.
•        Respond to end user's inquiry to solve technical problem through e-mail, phone, desktop screen share, or on-site.
•        Work with hardware / software vendors to obtain quotes, and/or deal with device repair requests.
•        Join meeting to clarify customer's requirement and plan / quote implementation project.
•        Backup and restore data and databases (MySQL / Oracle)
•        Proactively communicate with customers to find unreported minor issues and opportunities to introduce new technologies. Checkup systems to find potential root cause issue to prevent before problem happens.

Required Technical Skills  
•        Dell or HP Intel x64 Server Hardware
•        Windows PC/Server installation, administration
•        Hyper-V or VMware
•        LAN (L2 switching, wireless)
•        Basic network protocols including DHCP, DNS, SMTP, HTTP, FTP, SSL

Preferred Technical Skills  
•        IPSec VPN, Static Routing, BGP
•        PRTG, TeamViewer, SonicWall, Cisco IOS
•        Management Protocol including SNMP, WMI
•        Amazon Web Services
•        Windows Domain administration
•        IIS, Apache administration
•        Messaging, ETL Tool configuration (IBM MQ, HULFT, etc.)
•        Oracle Database, MySQL administration
•        Server backup, recovery administration
•        Batch script.
•        Be self-starters who are flexible and work well with everyone.
•        Accurate and careful to avoid human error during critical operation, to keep integrity of documents.
•        Interest in pursuing new technologies.

Education and / or Experience  
•        Bachelor's degree in computer science or a similar field for technical support roles.
•        Experience in troubleshoot PC, Active Directory administration and configure managed network switch and firewall.

Language Skills:  
•        Fluent English and Japanese
•        Strong verbal communication skills with customer executives and end users in both English and Japanese.
•        Strong written skills for technical documentation with Excel and Power Point.